Refund policy

when buying alcohol relayed products you must be 18+, no refunds will be made on these products,

Unfortunately, we cannot accept returns on sale items or gift cards or personalized items. (Including plush toys made to order) 

HAMPERS: please allow a week or more  to make and shipping time Please note personalisation is ONLY on glasses

PRE-ORDERS: preorders can take up to 15-20 business days to be sent out. 

orders: can take up to 14 business days to be sent out

Postage: I post monday and friday weekly..

untracked postage: unfortunately I can not refund lost orders or undelivered when you it is untracked postage.. 

Damages and issues
Please inspect your order upon reception and contact me immediately within 48 hours after receiving item,  if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

returning an item is paid by you to a parcel locker address. 

all posted orders have tracking on delivery to ensure when you receive it. I get notified of this

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as earrings& hair accessories). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item within 48 hours after receiving item

Unfortunately, we cannot accept returns on sale items or gift cards or personalized items.

Also note that all resin pours are individually done soo not every pour is the same, things will be different on each cup, there maybe slight indiscrepancies can happen. 

Exchanges 

The fastest way to ensure you get what you want, is to email us (sparkleddaisy2021@gmail.com) and then is to return the item you have, and once the return is accepted, if the item is defective, damaged or if you receive the wrong item, 

also To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

returning an item is paid by you to a parcel locker address. 

Refunds
We will notify you once we’ve received and inspected your return (the  defective, damaged or if you receive the wrong item) , and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

prices- subject to change at anytime due to material costs 

returning an item is paid by you to a parcel locker address. 

Parcel Locker 10243 72376
39-41 Williamson Street
BENDIGO VIC 3550

you can contact me at sparkleddaisy2021@gmail.com with any questions